Shipping Policy – Maison Genoa
Order Processing
At Maison Genoa, every order is carefully prepared to ensure accuracy and product quality.
Please allow 1–3 business days for your order to be processed before it is shipped. Orders placed on weekends or public holidays will be handled on the next available business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Delivery Timeframes
Our estimated delivery timeframe is 5–15 business days, depending on your location.
We collaborate exclusively with trusted international shipping partners to ensure that orders are delivered safely and in good condition.
Delivery times may vary based on destination and external factors beyond our control.
Shipping Costs
We are pleased to offer free shipping on all orders, with no minimum purchase required.
There are no additional shipping charges — your order will be delivered directly to your address at no extra cost.
Placing an Order
Ordering from Maison Genoa is simple:
- Select your desired product and add it to your cart
- Proceed to checkout and review your shipping details carefully
- Choose your preferred payment method — all payments are processed securely via our SSL‑encrypted checkout
- After placing your order, you’ll receive an order confirmation email
Delivery Delays & Availability
In rare cases, delivery times may be affected by factors such as:
- Seasonal order volume increases
- Courier or transportation delays
- Unexpected global logistics disruptions
Our team actively monitors all shipments and will notify you if any significant delay occurs. Your satisfaction remains our top priority.
Customer Support
If you have any questions regarding your shipment or require assistance with a time‑sensitive delivery, our customer support team is happy to help.
Shipping Insurance
To provide additional peace of mind, Maison Genoa offers optional Shipping Insurance at checkout.
When added to your order, Shipping Insurance provides coverage in the following situations:
Lost Parcels
If your package is confirmed lost in transit or fails to arrive, we will issue a replacement at no additional cost.
Damaged Shipments
If your package arrives damaged or tampered with, the affected item(s) will be replaced free of charge.
How Shipping Insurance Works
- Select Shipping Insurance during checkout
- If an issue occurs, contact us within 7 days of delivery (or expected delivery date)
- Provide:
- Clear photos of damaged items, or
- Tracking details for a missing shipment
- Once approved, a replacement will be dispatched promptly
Exclusions
Shipping Insurance does not cover the following situations:
- Incorrect or incomplete delivery addresses provided at checkout
- Packages marked as “delivered” but later stolen
- Delays caused by customs procedures, carriers, or external logistical disruptions
Contact Information
For any questions regarding our Shipping Policy or your order, please reach out to:
We are always happy to assist.