Privacy Policy – Maison Genoa

1. Introduction & Responsible Party

Thank you for visiting Maison Genoa. Protecting your privacy is important to us, and this Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or interact with our website.

Personal data refers to any information that can be used to identify you directly or indirectly as an individual.

The data controller responsible for processing personal data in accordance with the General Data Protection Regulation (GDPR) is:

Maison Genoa
Email: info@MaisonGenoa.com

Maison Genoa determines the purpose and method of all personal data processing carried out through this website.

To protect your data, our website uses SSL and/or TLS encryption. You can recognize an encrypted connection by the “https://” prefix and the lock symbol in your browser’s address bar.

Maison Genoa does not use automated decision‑making or profiling that produces legal or significant effects as defined under Article 22 GDPR.

2. Data Collection When Visiting Our Website

When you visit our website without registering or submitting information, we automatically collect certain technical data that your browser transmits to our servers. This data is stored in server log files and may include:

  • Visited pages
  • Date and time of access
  • Volume of data transferred
  • Referring website
  • Browser type and version
  • Operating system
  • IP address (anonymized where technically possible)

This processing is based on our legitimate interest under Art. 6(1)(f) GDPR to ensure a secure, stable, and functional website. This data is not combined with other data sources and is not shared unless legally required.

3. Cookies and Similar Technologies

Our website uses cookies to improve user experience and maintain essential functionality. Cookies are small text files stored on your device.

We may use:

  • Session cookies, which are deleted when you close your browser
  • Persistent cookies, which remain on your device for a defined period
  • Third‑party cookies, placed by trusted service providers

Cookies may process data such as browser information, device identifiers, or approximate location data. Where cookies involve personal data, processing is based on either:

  • Art. 6(1)(b) GDPR (contract performance), or
  • Art. 6(1)(f) GDPR (legitimate interest in website functionality and optimization)

You can manage cookie preferences through your browser settings or via our cookie consent banner. Disabling cookies may limit certain website features.

4. Contacting Maison Genoa

If you contact us via email or a contact form, we will process the personal details you provide solely for the purpose of responding to your inquiry.

Legal basis for processing:

  • Art. 6(1)(f) GDPR (legitimate interest in communication and customer service)
  • Art. 6(1)(b) GDPR (if the inquiry relates to an existing or potential contract)

Your data will be deleted once your request has been resolved, unless retention is required by law.

5. Customer Accounts and Orders

When you create an account or place an order with Maison Genoa, we process the personal information necessary to fulfill the contract, including order processing, payment, and delivery.

Legal basis: Art. 6(1)(b) GDPR

You may request deletion of your customer account at any time by contacting us. Once contractual obligations and statutory retention periods expire, your data will be deleted or restricted in accordance with legal requirements.

6. Email Communication & Marketing

6.1 Newsletter Subscription

If you subscribe to our newsletter, we will use your email address to send updates regarding collections, promotions, and brand news. Registration follows a double opt‑in process to confirm your consent.

Legal basis: Art. 6(1)(a) GDPR

You can unsubscribe at any time via the link included in every email.

6.2 Marketing to Existing Customers

If you have previously purchased from Maison Genoa, we may send you information about similar products based on our legitimate interest in direct marketing.

Legal basis: Art. 6(1)(f) GDPR

You may object to this communication at any time.

7. Order Fulfillment & Payment Processing

To process your order, we may share necessary information with:

  • Shipping and logistics partners
  • Payment service providers and financial institutions

This data sharing is strictly limited to contract fulfillment under Art. 6(1)(b) GDPR.

Payment Providers

We may work with providers such as:

  • PayPal
  • Klarna / SOFORT

These providers operate under their own privacy policies and may perform credit or fraud checks independently.

8. Review Requests

With your explicit consent, Maison Genoa may send a one‑time email inviting you to review your recent purchase.

Legal basis: Art. 6(1)(a) GDPR

9. Social Media Sharing Tools (Shariff)

Our website uses privacy‑friendly Shariff buttons for social media sharing, including platforms such as:

  • Facebook
  • Instagram

No personal data is transmitted unless you actively click a sharing button. Once activated, data processing is subject to the privacy policy of the respective platform.

10. Advertising & Online Marketing

10.1 Google Advertising Services

We may use Google advertising tools to display relevant and non‑intrusive ads based on our legitimate marketing interests (Art. 6(1)(f) GDPR).

10.2 Conversion Tracking

Conversion tracking allows us to understand whether users perform actions after interacting with ads. Cookies used for this purpose expire automatically and do not identify users personally.

You may disable this feature through your browser or Google ad settings.

11. Website Analytics

Maison Genoa may use web analytics tools with IP anonymization enabled to evaluate website performance and user interaction.

You can prevent analytics tracking through browser settings or opt‑out tools provided by analytics providers.

12. Remarketing

With your consent, remarketing tools may be used to display relevant ads across third‑party platforms.

Legal basis: Art. 6(1)(a) GDPR

You can disable personalized advertising at any time through platform settings.

13. Your Rights Under GDPR

You have the right to:

  • Access your personal data (Art. 15)
  • Request correction of inaccurate data (Art. 16)
  • Request deletion of your data (Art. 17)
  • Restrict data processing (Art. 18)
  • Receive data portability (Art. 20)
  • Withdraw consent at any time (Art. 7(3))
  • Lodge a complaint with a supervisory authority (Art. 77)
  • Object to data processing based on legitimate interests (Art. 21)

For direct marketing purposes, you may object at any time without providing a reason.

14. Data Retention

We retain personal data only for as long as necessary to fulfill contractual obligations or comply with legal retention requirements. Once these purposes expire, data is securely deleted.

15. Contact Information

For privacy‑related inquiries or to exercise your rights, please contact:

Maison Genoa
Email: info@MaisonGenoa.com